LUYIP. | Privacy Policy

Privacy Policy

Effective as of 1st November 2024:

At LUYIP. (Level Up Your Inner Power), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) (Australia), and where relevant, the General Data Protection Regulation (EU GDPR), UK GDPR, and California Consumer Privacy Act (CCPA).

By using our website [LUYIP.com], accessing our services, or interacting with us, you consent to the terms of this Privacy Policy.

1. Who We Are

LUYIP. is an Australian-based company offering transformational coaching, personal development programs, digital content, and community-based services to empower individuals to level up their inner power.

2. What Information We Collect

We may collect the following personal information (including sensitive information, where applicable):

Identity Information: Full name, date of birth, gender, photo
Contact Information: Email address, phone number, physical and mailing address
Payment Information: Credit/debit card details, billing information (via secure third-party processors)
Usage Data: IP address, browser type, pages visited, time spent on site
Device Information: Device identifiers, location data (if enabled)
Wellbeing & Coaching Data (if relevant): Responses in forms, questionnaires, or during coaching sessions
Marketing Preferences: Your preferences for receiving communications

We only collect information that is reasonably necessary for our business activities.

3. How We Collect Your Information

We collect your personal information:

When you sign up for coaching, programs, or our community
When you fill out a form (e.g., intake forms, surveys, feedback)
When you subscribe to emails, newsletters, or offers
When you interact with us via our website, social media, or customer support
When you make a payment or booking through our site
Through third-party integrations (e.g., Stripe, Calendly, Circle.so, Notion, Tally.so)

4. Why We Collect Your Information

We collect, use, and store your personal information to:

Deliver coaching programs and community access
Process payments and manage transactions
Personalise your user experience
Communicate with you about our services, updates, and promotions
Improve our products, services, and user experience
Comply with legal obligations

We will never sell your personal information.

5. Disclosure of Your Information

We may share your information with:

Trusted service providers (e.g., payment processors, CRM platforms, web hosts)
Professional advisors (e.g., accountants, lawyers) as required by law
Regulatory bodies if required for legal compliance

All third-party providers are contractually obligated to protect your data and comply with applicable privacy laws.

6. Data Storage and Security

Your information is stored securely using reputable platforms, including cloud-based services with appropriate encryption, firewalls, and access controls.

We take reasonable steps to:

Protect your data from misuse, interference, loss, and unauthorised access
Regularly review security and access protocols
Ensure staff are trained in privacy and confidentiality

If a data breach occurs that is likely to cause harm, we will notify affected individuals and relevant authorities as required by law.

7. International Data Transfers

As a global business, some data may be stored or processed outside Australia. In these cases, we ensure appropriate safeguards are in place, such as:

Contractual clauses for international data transfers
Agreements with processors to meet GDPR and other regulatory standards

8. Your Rights and Choices

Depending on your location and the law applicable, you may have the right to:

Access the personal data we hold about you
Correct or update your information
Withdraw consent at any time
Request deletion of your data
Object to certain processing activities
Lodge a complaint with a privacy authority

To exercise your rights, contact us at: [privacy@luyip.com]

9. Cookies and Analytics

Our website uses cookies and similar technologies to:

Enable core functionality
Monitor website usage and performance
Personalise content and ads

You can manage cookie preferences via your browser settings or opt-out of non-essential cookies.

10. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.