LUYIP. | Terms & Conditions

Terms & Conditions

Effective as of 1st November 2024
Website: www.luyip.com
Business Name: LUYIP. Pty Ltd

These Terms and Conditions (“Terms”) govern your use of this website and any services, products, programs, or content provided by LUYIP. By accessing or using our site or services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this website or our services.

1. Use of Website

You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use of the site.

You must not:

Use this site for any fraudulent, harmful, or malicious purposes
Attempt to gain unauthorised access to any part of the website, systems, or networks
Copy, reproduce, or commercially exploit content without permission

We reserve the right to refuse access to any part of the website or services at our discretion.

2. Services and Products

LUYIP. offers coaching services, digital content, programs, and community memberships designed for personal and professional development. These are delivered online via platforms such as Zoom, Notion, Circle.so, Tally.so, Stripe, Podcasting platforms, and others, as well as in person.

All services are for informational, educational, and self-development purposes only and do not constitute medical, psychological, legal, or financial advice. You are responsible for your own decisions and actions arising from your engagement with LUYIP.

3. Pricing, Payments, and Subscriptions

All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.

By purchasing a product or service, you:

Agree to provide accurate billing and contact information
Authorise us (or our third-party provider) to charge your chosen payment method
Acknowledge that all sales are final unless otherwise required under Australian Consumer Law

Subscription services (e.g., LUYIP.Circle) will renew automatically unless you cancel prior to your billing cycle. You can manage your subscription via your user portal or by contacting us.

4. Refunds and Cancellations

We are committed to customer satisfaction and stand by the quality of our offerings. However, due to the digital and energetic nature of our programs:

Digital products, events, and coaching sessions are non-refundable
Exceptions apply as required by the Australian Consumer Law, including faulty services or significant unmet expectations
For ongoing memberships or subscriptions, cancellations apply from the next billing cycle

For issues, contact: info@luyip.com

5. Coaching Disclaimer

By participating in LUYIP. coaching, you acknowledge and agree that:

Results vary between individuals
Coaching is not a substitute for professional mental health, legal, or medical services
You are responsible for your own choices, actions, and outcomes

If you have health or mental health conditions, you should consult with a qualified practitioner before beginning any personal development program.

6. Intellectual Property

All content on LUYIP.com—including text, graphics, logos, programs, videos, audio, worksheets, and branding—is protected by copyright, trademark, and other intellectual property laws.

You may:

View and download material for personal use only
You may not:
Reproduce, copy, distribute, or publicly display our content without prior written consent

7. Privacy and Data Use

Your use of the site is subject to our Privacy Policy, which outlines how we collect, use, and store your data.

By using this site, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.

8. Third-Party Tools and Links

We may use third-party tools and platforms (e.g., Stripe, Zoom, Circle, Notion). You acknowledge that:

We are not responsible for the practices or policies of third-party providers
Your use of third-party tools is subject to their individual terms and conditions

Links to external websites are provided for convenience. LUYIP. does not endorse or take responsibility for content outside our site.

9. Limitation of Liability

To the fullest extent permitted by law, LUYIP. and its directors, contractors, and affiliates are not liable for any:

Indirect, incidental, or consequential damages
Loss of profit, revenue, or data
Any claim arising from your use of our services or website

Our liability is limited to the re-supply of the services or a refund, as required under Australian Consumer Law.

10. Indemnity

You agree to indemnify and hold harmless LUYIP., its affiliates, and team members from any claims, losses, damages, liabilities, or expenses arising out of your use of the site or LUYIP services, your breach of these Terms, or any third-party claims arising from your actions.

11. Termination

We reserve the right to suspend or terminate your access to the website or services if:

You breach these Terms
We believe your behaviour poses a risk to others or our business

Any outstanding payments or obligations will survive termination.

12. Jurisdiction and Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of its courts.

International users must ensure compliance with local laws when accessing LUYIP.com or engaging our services.

13. Changes to Terms

We may update these Terms at any time without notice. When we do, we will revise the "Effective Date" at the top of this page. Continued use of the site signifies your acceptance of the updated Terms.